Privacy Policy

Last updated: October 2025

1. Introduction

This Privacy Policy sets out how Surge Financial Group Pty Ltd (ABN 89 612 853 013) (“Surge Finance”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

2. Information we collect

We may collect the following types of information:

  • Personal information – such as your name, address, phone number, and email address.
  • Financial details – including income, bank statements, property information, and loan-related documents.
  • Business information – such as ABN, trading name, and company details.
  • Identification documents – such as a driver’s licence, passport, or other proof of identity.
  • Website analytics – including IP addresses, browser type, pages visited, and interaction data collected via cookies and tracking technologies (such as Google Analytics and Google Ads).
  • Information submitted through forms – including loan applications, enquiries, and other contact forms on our website.

3. How we collect information

We collect information in several ways, including:

  • When you complete forms or submit information through our website.
  • When you communicate with us by phone, email, or in writing.
  • From third parties such as brokers, advisors, or credit providers who refer your details to us.
  • Automatically through website analytics, cookies, and advertising platforms such as Google Ads.

4. How we use your information

We use your information to:

  • Assess and process loan applications.
  • Verify identity and financial information.
  • Communicate with clients, brokers, and advisors.
  • Comply with legal and regulatory obligations.
  • Improve our website and services through analytics and user feedback.
  • Conduct marketing and advertising, including remarketing via Google Ads.

You may opt out of marketing communications at any time by contacting us or adjusting your browser settings.

5. Disclosure of information

We may share your information with:

  • Credit providers and lenders to assess or arrange finance.
  • Third-party service providers who assist with data storage, identity verification, analytics, or advertising.
  • Regulatory bodies or authorities where required by law.

We do not sell or trade personal information. Some service providers may store data in secure cloud environments outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy standards.

6. Data storage and security

Your information is stored in secure cloud services with restricted access, encryption, and other measures to protect against unauthorised use, modification, or disclosure.

While we take reasonable steps to protect your data, no online transmission is completely secure. You share information with us at your own risk.

7. Access, correction, and deletion

You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable timeframe.
To make a request, email us at info@surgefinance.com.au.

8. Cookies and analytics

Our website uses cookies and analytics tools to improve user experience and measure website performance. Cookies may also be used to show relevant ads through platforms like Google Ads.
You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.

9. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact us

For questions, complaints, or privacy-related requests, please contact:
Surge Financial Group Pty Ltd
Email: info@surgefinance.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.